Frequently asked questions
Still stuck? Email support@swiftmart.app or use the contact form.
What is Swift Mart?
Swift Mart is a web-based AI assistant for conversation, writing, coding, and research, operated as a sole proprietorship in Germany. You subscribe to a monthly or yearly plan and use the chat playground from any browser.
How does billing work?
Plans are billed in USD through Stripe. You can choose monthly or yearly (two months free). You can upgrade, downgrade, or cancel from your account. Cancellation stops the next renewal; you keep access until the period ends.
Is there a free trial?
Yes. New accounts get a 7-day Pro trial. After the trial, you can stay on Starter or choose Pro or Team. We do not charge until you confirm a paid plan at checkout.
Can I get a refund?
If you are not satisfied, request a refund within 14 days of the first paid charge. See our Refund Policy for eligibility. Contact support@swiftmart.app and we will process eligible requests within 5–7 business days.
Do you offer invoices for businesses?
Yes. Paid plans include a PDF receipt after each charge. Team and custom accounts can request invoicing and a company name on the receipt via sales@swiftmart.app.
Where is my data stored?
Account and billing data are processed in the European Union (Germany). Chat content is processed to generate responses and is not sold to third parties. Details are in our Privacy Policy.
How do I cancel?
Open your account, choose Billing, then Cancel plan. Access continues until the end of the paid period. You will not be charged again unless you resubscribe.
What payment methods do you accept?
Stripe Checkout accepts major credit and debit cards. In some countries wallets such as Link may also appear. All charges are in USD.