Refund Policy

Last updated: August 14, 2026. This policy explains how Swift Mart handles refunds for Swift Mart subscriptions.

14-day first-charge refund

If this is your first paid Swift Mart subscription and you are not satisfied, email support@swiftmart.app within 14 days of the charge. Include the receipt email and last four digits shown on your Stripe receipt. Eligible first charges are refunded in full to the original payment method within 5–7 business days after we approve the request.

What is not refunded

• Renewal charges more than 14 days after the first paid invoice, except where required by law.
• Partial months after you have used Team seats extensively, unless we agree in writing.
• Custom enterprise contracts, unless the contract says otherwise.

Cancellations

Cancel anytime from your account billing page. Cancellation stops the next renewal. You keep access until the current period ends. Canceling is not the same as a refund.

Failed payments

If a renewal fails, we may retry via Stripe and email you. Access may pause until payment succeeds.

Chargebacks

Please contact us before filing a dispute so we can help. Unresolved chargebacks may lead to account suspension.

Contact

support@swiftmart.app
Swift Mart, Leipziger Straße 42, 10117 Berlin
+49 30 12089010